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Customer Statement - Covid-19
To our valued customers,
In light of these challenging times, we want to highlight that our top priority is the safety of our employees, customers and community. We are committed to remaining current with updates surrounding the Covid-19 virus and we will continue to work towards taking every precaution necessary to comply with public health authorities to help slow the spread of Covid-19.
That said, the current situation has not affected our ongoing operations nor the services available to our customers.
We are committed to Moving You Forward
and will continue to provide the same level of service and customer service you have come to expect.
We will continue to provide oil delivery and perform the necessary service work to keep our residential customers’ heat and hot water running. We will also continue with our supply of commercial fuels and lubricants. We do not anticipate a reduction in our abilities to provide our essential services.
We want to take this opportunity to share some of the actions we have taken to ensure health and safety while we operate:
Our Leadership Team is holding daily conference calls to remain current and coordinate all activities
and communications with regards to Covid-19 and minimizing risk.
We are constantly monitoring the news and in communication with Suncor to remain current on the
frequently evolving situation.
We are committed to following direction as set out by Public Health, the Government and Suncor, as amended.
We have taken special care to maintain a high level of sanitation and hygiene in all areas of our business
including our offices, warehouses, vehicles and for our staff.
All internal and external group meetings and training events have been postponed until further notice.
We have restricted access by visitors to all our facilities, but can be reached by phone or email.
We have restricted cash payments and are encouraging electronic payments.
For our customers who typically pick-up orders, we ask that you call us in advance so that we can arrange
to either deliver your products to you or so that we can have your products ready outside to load for you.
We will continue to monitor the situation and the recommendations issued by the federal and provincial governments so that we can reassess our position on a continuous basis.
As always, we appreciate your continued support and commitment.
Mark Frew & Chris Hutter
President Sr. Vice President
Safety First Always - Operating with Integrity - Always with Respect - Results Focused